RETURNS & EXCHANGES
At Pet Companion Supplies, your satisfaction is important to us, therefore we provide you with a 30-Day return policy*. If you are not completely satisfied, simply request a return authorization within 30 days of invoice.
*Customer is held to be responsible for return shipping charges of non-defective items. Initial and return shipping charges, even those shipped under our free shipping offer, are not refundable. Items shipped with "free shipping" will have the shipping cost deducted.
- All returns must be authorized by Pet Companion Supplies within 30 days from the original invoice date.
- Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists.
- Shipping and Handling charges are non-refundable. Pet Companion Supplies will accept no return without prior authorization.
- Customer is responsible for all return shipping charges. Pet Companion Supplies recommends the use of one of our approved carriers with proof of delivery for any return shipments.
- Email us to request a Return Authorization Number. Clearly mark the Return Authorization Number on the outside of the package. Return Authorization Numbers will only be issued within 30 days of the original invoice date and are good for a period of 15 days from the date of issue, during which period returns must be received at Pet Companion Supplies.
To receive your Return Authorization Number, you will need to provide the following information.
Name
Email Address
Order Number
Invoice / Order Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS. You should receive your Return Authorization Number via email within 3-4 business days. Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.
OPENED PRODUCTS
Opened products may be returned within 30 days of original invoice date with a valid Return Authorization Number and ALL original packaging, enclosures, software, and blank warranty cards included however such returns and/or order cancellations will be subject to a minimum 25% restocking fee.
IF YOUR ITEM IS DEFECTIVE
Defective items are warranted by the manufacturer. Do not return to the shipper or Pet Companion Supplies. Contact the manufacturer directly for warranty service or replacement. Should you have any additional questions about our warranties or guarantees, please contact us.
Because of the nature of some of the products at Pet Companion Supplies, we are unable to accept returns on items that appear to have had prior use due to health precautions. Prior use is determined at the discretion of Pet Companion Supplies. Items displaying excessive wear or use may not be eligible for a refund or additional fees may apply.
LOST OR STOLEN ITEMS
We are not responsible for lost or stolen packages and cannot replace them. If you have any questions regarding the status of your package, please refer to FedEx or UPS for shipping questions.
